Over landlines and on-premise PBX systems, cloud phone systems have many benefits, such as sophisticated call-handling features, cost-effectiveness, and flexible plans.
Here in this article, I have written about the best Cloud Phone service provider with its pricing plan, features, and more. So let’s start with the definition.
GoTo Connect
GoTo Connect is a cloud phone system that combines messaging, voice calling, and video calling into one user interface. Number porting as well as local, toll-free, and vanity numbers are offered.
The best users of GoTo Connect are current GoTo universe users (GoTo Webinar, GoTo Meeting, etc.) who require a business phone system as well as remote or blended smaller teams of up to 25 employees.
Pricing and Plans
Three paid plans are available from GoTo Connect:
- Basic: $27.00 per user per month.
- Standard: monthly fees start at $32.00 per user.
- Premium: monthly fees start at $43.00 per user.
Additional phone numbers can be purchased for $5 per number per month after a 15-day free trial.
What Sets It Apart
The Dial Plan Editor tool is one of the more than 100 call center management features that GoToConnect offers.
The user-friendly call flow management tool enables the configuration of sophisticated call routing, forwarding, waiting, and multi-level IVR strategies. The best part is that GTC provides limitless auto-attendants and submenus, enabling users to create custom self-service menus that will allow agents to focus on other tasks.
Compared to other providers, GTC offers fewer third-party integrations, but it does have a fantastic and active developer community with open-source APIs and SDKs. This permits a great deal of customization.
A recent contacts list, always-on visual notifications, and an intuitive sidebar that allows users to always see all parked calls, recent chat conversations, and favorite contacts are just a few of the features that make it easy to use. No matter the channel, all recent activity is compiled into one interface by its Activity Stream. To-do lists and follow-ups can be kept straightened out even more by allowing users to separate recent activity by channel.
Reliability of the network and customer support
Unfortunately, it’s challenging to find a lot of information about GoTo Connect support and customer service.
According to information on the website as of this writing, GoTo Connect is updating its support center, but the current state of affairs makes it difficult to contact a support agent.
Although there is scant information available, GoTo Connect asserts that its top two plans include 24/7 support via phone, live chat, email, and support ticket generation.
The fact that the most affordable plan only provides a self-service option for customer support is the biggest letdown. Despite the platform’s value, for over $20.00/month per user, this falls far short of expectations. The good news is that the online knowledge base has a strong foundation and includes FAQs, in-depth feature guides, video tutorials, and more. We will keep an eye out for GoTo Connect support announcements and updates.
GoTo Connect has 10 global data centers and a 99.996% uptime in terms of reliability and security to keep things running smoothly. It complies with SOC II Type II, GDPR, CCPA, and HIPAA regulations. Additionally, included are TLS/AES-256 encryption, two-factor authentication, and malware and firewall protection.
What Users Like
Comparing overall costs and value to other cloud phone providers
By adding call center management features a la carte or as a bundle, the top two plans make it simple to transition from a business phone system to a more capable contact center.
High call volumes can be managed more easily thanks to personalized call filtering, dial plan editing, shared voicemail inboxes, and more than 100 other features.
What Users Dislike
The cheapest plan’s support option is self-service only, and the chatbot is unable to provide even the most basic help.
Very few third-party software integrations appear to be intended to encourage users to purchase the entire GoTo suite, even if other business tools would be more appropriate for them.
For Basic and Standard Plans, add-on purchases are necessary for advanced analytics; these purchases can cost up to $29.99 per user per month.
Conclusion
Cloud phone systems have many benefits, such as cost-effectiveness and flexible plans. GoTo Connect combines messaging, voice calling, and video calling into one user interface. GTC offers limitless auto-attendants and self-service menus that will allow agents to focus on other tasks. GoTo Connect has 10 global data centers and a 99.996% uptime in terms of. Reliability and security to keep things running smoothly. The cheapest plan’s support option is self-service only, and the chatbot is unable to provide even the most basic help.
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